Read Olivia's account of her experience, and in particular her
perspective on person-centred care in Delivering
Care, Enabling Health (Scottish Executive, 2006, pages 3 &
How does Olivia describe person-centred care? What did it mean
From her account, which qualities, abilities, skills and
knowledge does Olivia identify most strongly with among the staff
What do you value most about a person-centred approach? What is
most important to you?